This is just a convenient page where we try to answer the questions that we frequently get asked …. if the question that you have isn’t in this list then please use the form on the contact us page to ask us.
Frequently Asked Questions
Where are we based?
Newcastle, NSW – for those that don’t know this is a 2hr drive north of Sydney and the centre of the beautiful Hunter Valley.
Where do we ship from?
We ship ALL our products from Newcastle, NSW where we keep our stock. We aren’t one of those businesses that is a front for an Asian company that ships from China or Hong Kong.
How quickly do you ship after an order is placed?
Our goal is to ship next business day, which we generally meet.
Do we keep stock?
YES, most items listed on our website we hold in stock. The only exception to this is the Hokuyo range of Laser Range Finders – we try to keep these in stock but due to their popularity, we do struggle to keep these. If you have an enquiry about a specific item then please contact us before your purchase.
Do we provide support?
YES, we know the products we sell inside and out and pride ourselves on the support and after sales service we provide to our customers.
Who answers our phone?
If we are unable to take your call (we are often teaching, onsite commissioning, etc.) then your call will go to our message bank – please leave a message and we’ll get back to you as soon as we can.